At Peptologique Biolabs, we aim to handle all orders carefully and professionally.
Due to the specialist nature of our products, returns may not be accepted once an item has been despatched, unless the item is damaged, incorrect, or there is an issue caused by us.
RESEARCH PRODUCTS
Our products are supplied for research purposes only and are not intended for human consumption.
Because of product handling, storage, and integrity requirements, we are unable to accept returns where the product has been opened, used, tampered with, or where correct storage conditions can no longer be verified.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours of delivery.
Please include:
Your order number
A clear description of the issue
Photographs of the packaging and product where applicable
Once reviewed, we may offer a replacement, refund, or other suitable resolution.
CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible.
Orders can only be cancelled before they have been processed or despatched.
Once an order has been despatched, cancellation may no longer be possible.
DELIVERY ISSUES
Peptologique Biolabs is not responsible for delivery delays caused by courier networks, incorrect delivery details, adverse weather, bank holidays, or circumstances outside our control.
If there is an issue with your delivery, please contact us and we will do our best to assist.
CONTACT
For returns, refunds, cancellations, or order issues, please contact:
Please include your order number so we can help you as quickly as possible.